TERMS OF USE
When registering, customers voluntarily determine that they wish to provide their personal data required when contracting, updating or canceling certain services offered on or through the website, such as: promotions, purchases in the virtual store, contacts with customer service and others. .
The information collected by Internet users browsing the Rolling online store is used with the basic purpose of identifying: the public, user, their profile and buying habits, for management, administration, service, expansion and improvements in the products and services offered; and also for the adaptation of the services to the preferences and tastes of the users; for the creation of new products and services; for sending operational and commercial information related to products and services, by traditional and/or electronic means.
Security and Privacy
Rolling guarantees the security and privacy of the identity of Internet users who make purchases in its online store. The data registered on the site such as name, address, e-mail and telephone are protected by systems and kept confidential on our servers. The data used for payment, especially Credit Card, are used only at the time of purchase and are not recorded on our servers.
Rolling's online store adopts the legally required levels of security in data protection, having installed all the means and technical measures at its disposal to prevent loss, misuse, alteration, unauthorized access or improper subtraction of the personal data collected. However, the user must be aware that security measures relating to the Internet are not entirely foolproof.
Rolling reserves the right to modify this policy to adapt it to changes in legislation or case law, or those relating to business practices. In any case, Rolling will announce the changes introduced on the website via this page with reasonable notice of their implementation.
Rolling is concerned about the privacy of its customers' information. Therefore, it undertakes to:
Promptly correct any changes regarding users' personal information whenever informed;
Under no circumstances disclose the personal information of users registered on the site or market them; and
Promptly remove, upon request, the contacts of any customer from any promotional newsletter mailing list.
Returns
You can return an item within 14 days after receiving your order.
Just inform us by email (hello@shoprolling.com.br) with your order number, product you wish to return and the reason. We will get back to you with instructions within 5 business days.
The customer is responsible for all return shipping charges
Items must be returned under the following conditions:
With tags, seals and intimate protectors (if applicable);
In the original packaging with all accessories;
Clean and without signs of use or washing, no odors or stains (please ensure all items are tried on over underwear and are not damaged by the transfer of make-up or deodorant).
All returned items will be analyzed by our team and we will get back to you by email within 7 business days with the exchange credit or chargeback information. Products returned outside of the above conditions will not be accepted and will be returned to the buyer upon payment of new shipping fee.
IMPORTANT:
Legwear (socks, tights, leg warmers, knee pads) is not returnable.
Rolling does not offer exchanges, only store credit or refund.
Contact us
If you prefer, write to us at global@shoprolling.world .
Our WhatsApp number is +55 11 94458-1702 and we are available from 10 am to 5 pm (GMT -3:00), Monday to Friday, except holidays.